Terms and Conditions - Woolwich House Clearance
Introduction
Welcome to Woolwich House Clearance. These Terms and Conditions govern your use of our services. By engaging with us, you agree to adhere to these terms. Please read them carefully before proceeding.
Services Provided
We offer a comprehensive range of house clearance services tailored to meet the unique needs of our clients. Our services include:
- Residential Clearance - Clearing out homes efficiently.
- Commercial Clearance - Managing office and commercial space clearances.
- Estate Clearance - Assisting with estate and inventory clearances.
- Donation and Recycling - Ensuring responsible disposal and donation of items.
Eligibility and Requirements
To utilize our services, clients must meet the following criteria:
- Provide proper authorization for clearance activities.
- Ensure access to the property during scheduled times.
- Verify ownership or have the authority to request clearance.
Pricing and Payment Terms
Our pricing structure is transparent and based on the scope of work required. Key points include:
- Estimates: We provide free, no-obligation estimates after assessing your clearance needs.
- Payment Methods: Acceptable forms of payment include cash, credit/debit cards, and bank transfers.
- Payment Schedule: A deposit may be required to confirm booking, with the balance due upon completion.
Booking and Scheduling
To schedule our services, adhere to the following guidelines:
- Contact us through our official communication channels to request a booking.
- Provide detailed information about the property and clearance requirements.
- Confirm the appointment date and time, allowing flexibility for adjustments as needed.
Cancellation Policy
We understand that plans can change. Our cancellation policy includes:
- Notice Period: Cancellations must be made at least 48 hours in advance.
- Fees: Late cancellations may incur a fee to cover administrative costs.
- Rescheduling: Clients can reschedule without penalties, subject to availability.
Liability and Insurance
Woolwich House Clearance takes responsibility for the following:
- Ensuring the safety of our team and your property during clearance operations.
- Protecting items slated for donation or recycling according to client instructions.
Insurance: We are fully insured to cover potential damages or losses that may occur during our services.
Customer Responsibilities
Clients are expected to:
- Provide accurate information regarding the items to be cleared.
- Ensure that all items intended for disposal are accessible.
- Remove any personal valuables prior to the clearance appointment.
Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. We do not share your data with third parties without your consent, except as required by law.
Dispute Resolution
In the event of a dispute, we encourage clients to:
- Contact our customer service team to discuss and resolve the issue.
- If unresolved, seek mediation through an independent third party.
- As a last resort, pursue legal action in accordance with applicable laws.
By using Woolwich House Clearance services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.